Terms of Service

Acceptance of Terms

By accessing or using the Active MedAlert website, placing an order, or using any device or service, you agree to these Terms of Service. If you do not agree, please do not use the website or services.

Service Overview

Active MedAlert provides personal emergency response system devices and associated monitoring support services for eligible users in the United States. Services are designed to help users connect to monitoring support when they need assistance.

Not a Substitute for 911

Our services are not a substitute for calling 911 in a life-threatening emergency. If you are able to call 911 directly, please do so immediately.

Eligibility

Products and services are intended for adult use in the United States. By purchasing or using our services, you confirm you are at least 18 or acting on behalf of an eligible adult.

Device and Service Availability

Device availability, features, plan options, monitoring support, cellular coverage, GPS availability, and service area support may vary and are subject to change.

Monitoring Limitations

Monitoring support is not a guarantee of emergency response, response time, or outcome. Response times may vary due to technical, geographic, staffing, network, and emergency-service factors.

Fall Detection Limitations

Fall detection technology may not detect every fall. Accuracy can depend on fall type, device placement, body position, movement speed, and surrounding conditions.

Payment and Billing

Billing terms are determined by your selected plan and disclosed before purchase. By enrolling, you authorize recurring charges according to your plan terms.

Cancellation and Refunds

Cancellation and refund eligibility are governed by the Cancellation and Refund Policy and applicable plan terms.

Limitation of Liability

To the maximum extent permitted by law, Active MedAlert is not liable for indirect, incidental, special, consequential, or punitive damages related to device or service use.