Privacy Policy
Last Updated: April 2026
Introduction
Active MedAlert is committed to protecting personal information. This Privacy Policy explains what we collect, how we use it, and your choices.
Information We Collect
We may collect name, address, phone, email, emergency contacts, voluntary health information, payment information through third-party processors, device/service data, and website usage data.
How We Use Information
We use information to provide services, process billing, maintain emergency contact records, respond to inquiries, improve services, comply with legal obligations, and send service communications.
Sharing With Service Providers
We may share information with trusted service providers such as monitoring center partners, payment processors, shipping providers, and technology providers as needed to perform services.
Emergency-Related Sharing
When a help button is pressed or an alert is triggered, relevant account, location, and contact information may be shared with monitoring personnel, emergency services, or designated contacts as appropriate.
Data Security
We use commercially reasonable safeguards, but no electronic transmission or storage method is 100% secure.
Your Choices
You may contact us to access, correct, or request deletion of personal information, subject to legal and operational requirements.
State Privacy Rights
California and other state residents may have additional rights. We do not sell personal information for advertising purposes.