Support
Frequently Asked Questions
Quick answers about devices, monitoring, plans, billing, and support.
helpWhat is a medical alert system? expand_more
A medical alert system is a wearable device that connects you to a 24/7 monitoring team with the press of a button.
helpHow does Active MedAlert work? expand_more
Press the help button and you'll be connected to our U.S.-based monitoring team. We'll assess the situation and send the right help.
helpDoes it work outside the home? expand_more
Yes - our Mobile GPS and Premium plans work anywhere with cellular coverage, at home and on the go.
helpIs fall detection available? expand_more
Fall detection is an optional add-on on select devices. It may not detect every fall.
helpCan I cancel anytime? expand_more
Absolutely. No long-term contracts - cancel anytime without hidden fees or penalties.
helpWhat are your support hours? expand_more
Mon - Fri: 9:00 AM - 6:00 PM EST. Monitoring support through eligible devices may be available 24/7 depending on the plan.
helpHow do I test my device? expand_more
Press the help button and tell the monitoring specialist you are testing. Testing is encouraged after setup and periodically afterward.
helpWhat if I accidentally press the button? expand_more
Tell the monitoring specialist it was an accidental press. There is no penalty for accidental activations.
helpWho do I contact for billing? expand_more
Call 1-800-SAFE or email info@activemedicalalert.com with your account number for faster support.
Still have questions? Our team is here to help.